Special Orders Gatebiz 1124 keep

What are the shipping costs?

Shipping is free to the continental US. For territories or foreign countries, you will pay actual shipping rates.

 What is your return policy?

FOR STOCK ITEMS THAT ARE NOT CUSTOMIZED SATISFACTION GUARANTEED. If after receiving your item, you are not 100% pleased with your purchase for any reason, you may return the item for a refund of the purchase price. To initiate a return, please use the contact us form to receive the shipping address and return authorization number.  You should consider using a trackable shipping service or purchasing shipping insurance. 

CUSTOM MADE TO ORDER PICTURE FRAMES are cut to order and made especially for you, much like an engraved item. If your frame arrives damaged in any way, we will send a replacement ASAP. If you ordered the wrong size or do not like your frame for any reason, you may return it for a full refund of the purchase price, less our original outbound shipping costs which will run from $15-$50 depending on the size of the frame. Note that you will be responsible for return shipping costs. 

Can I order larger frames than what is available on your website?

I have shipping limitations on sizes. Typically, you would add 4” to your artwork size to determine the frame size. This gives you a 2” border on each side and is needed for the corner hardware to clear. With a 2” border, there is about ½” of space between the corner of the picture and the edge of the hardware. You could make this border smaller, if you go to a 1.5” border, the corners of your artwork will touch the corner hardware, there will be no space. If you go to 1”, the corner hardware will cover the corners of your picture and may actually pierce the edge.

You would need to trim the art down or have it go from edge to edge, in which case the corner hardware would pierce the art.

IF YOUR SIZE COMBINATION IS NOT AVAILABLE: We can't ship large frames over a certain size but can often find a local place where you can pickup.  Email us your artwork size and zip code using the contact us page. Ballpark price for over size frames is $600+  

What size frame should I order?

Just enter the dimensions of your artwork as your ordering size. We automatically add a 2" border on all 4 sides. So if your artwork is 14x21, order a short side 14 and a long side 21 and we will ship you a 18x25 frame. 

 How do I hang the floating picture frame?

Here is a link to an instructional video https://youtu.be/cjRmRrYGEk8

 Do you offer discounts?

We offer a 10% discount on orders of 3 or more frames. Please contact us for details.