FAQs

What are the shipping costs?

Shipping is free to the continental US. For territories or foreign countries, you will pay actual shipping rates.

 What is your return policy?

Please refer to our refund policy at https://ionacrylics.com/pages/refund-policy

 

Can I order larger frames than what is available on your website?

I have shipping limitations on sizes. Typically, you would add 4” to your artwork size to determine the frame size. This gives you a 2” border on each side and is needed for the corner hardware to clear. With a 2” border, there is about ½” of space between the corner of the picture and the edge of the hardware. You could make this border smaller, if you go to a 1.5” border, the corners of your artwork will touch the corner hardware, there will be no space. If you go to 1”, the corner hardware will cover the corners of your picture and may actually pierce the edge.

You would need to trim the art down or have it go from edge to edge, in which case the corner hardware would pierce the art.

IF YOUR SIZE COMBINATION IS NOT AVAILABLE: We can't ship large frames over a certain size but can often find a local place where you can pickup.  Email us your artwork size and zip code using the contact us page. Ballpark price for over size frames is $600+  

What size frame should I order?

Just enter the dimensions of your artwork as your ordering size. We automatically add a 2" border on all 4 sides. So if your artwork is 14x21, order a short side 14 and a long side 21 and we will ship you a 18x25 frame. 

 How do I hang the floating picture frame?

Here is a link to an instructional video https://youtu.be/cjRmRrYGEk8

 Do you offer discounts?

We offer a 10% discount on orders of 3 or more frames. Please contact us for details.