What are the shipping costs?
Shipping is free to the continental US. For territories or foreign countries, you will pay actual shipping rates.
What is your return policy?
For Non Custom product, your SATISFACTION is GUARANTEED. If after receiving your item, you are not 100% pleased with your purchase for any reason, you may return the item for a refund of the purchase price.
The return policy for all custom cut to order pictures frames is:
Buyer is responsible for return shipping which can be costly. Once received, you will be refunded your purchase price less our original outbound shipping cost and a 15% restocking fee. To initiate a return, please use the contact us form to receive the shipping address and return authorization number.
Can I order larger frames than what is available on your website?
Yes. We can make just about any size frame, the limitation comes with shipping. Oversized items can get very expensive to ship. Additionally, frame with any side over 50" need to upgrade to a thicker 1/4" acrylic. As a ballpark cost, a 36x48 frame would cost roughly $550. Please contact us for a quote. Be sure to include your artwork size and zip code.
What size frame should I order?
Just enter the dimensions of your artwork as your ordering size. We automatically add a 2" border on all 4 sides. So if your artwork is 14x21, order a 14x21 and we will ship you a 18x25 frame.
How do I hang the floating picture frame?
Here is a link to an instructional video https://youtu.be/cjRmRrYGEk8
Do you offer discounts?
We offer a 10% discount on orders of 5 or more frames. Please contact us for details.