Tired of the Robot Voice? You’ll Love Talking to Our Team.
We’re Small. We’re Family. We’re Here for You.
In a world dominated by mega-corporations and automated phone trees, it can feel like you’re just a number. You have a simple question about your order, but you end up navigating a labyrinth of menus, talking to a bot, or waiting for an email response that may or may not address your real concern.
At Ion Acrylics, we reject that approach. We are a small, family-run business, and that's not just a label—it's a promise about how we treat you.
Our #1 Promise: A Real Person Answers the Phone
We know your custom frame order is important. Whether you’re wondering about the difference between polished and straight edges, or you need to confirm a specific dimension for your floating acrylic frame, you deserve a quick, clear answer.
That’s why our customer service philosophy is simple: when you call us during business hours, a real, knowledgeable person on our team answers the phone.
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No endless menus.
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No robotic transfers.
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No scripts.
When you call, you're not talking to a call center in another state; you're talking to the people who are actually running the machines, packaging the acrylic, and making decisions about your order. That direct connection ensures you get the most accurate information and the fastest resolution possible.
The Small Company Advantage: Personalization Over Policy
We pride ourselves on the kind of personalized service that the "big mean corporations" simply can't offer. Our size is our strength:
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We Know Your Name (and Your Project): We remember our customers. When you call back, we don't have to spend five minutes digging through files; we likely remember the unique art project or family photo you’re working on.
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Fast, Flexible Solutions: Because we don't have layers of corporate bureaucracy, we can be flexible. If you have an unusual request or a last-minute change, we're empowered to work directly with you to find a solution that fits your needs quickly.
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Passionate Craftsmanship: We genuinely care about the quality of the floating frameless acrylic frames we create, because our name is on it. You’re supporting a business where the owners are involved in the day-to-day operation and deeply committed to your satisfaction.
You are not a ticket number; you are a valued customer who is helping our small business thrive.
This holiday season, or any time you need a beautiful, custom display, choose the personal touch and quality craftsmanship that only a small business can provide. Choose Ion Acrylics.